Return & Refund Policy

At Smart Paws, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, items must be unused, in their original condition, and in the original packaging.

Non-Returnable Items

Items that have been used or damaged after delivery
Items returned more than 30 days after delivery
Sale or clearance items (unless defective)

How to Initiate a Return

To start a return, please contact us through our Contact Us page with your order number and reason for return. We will provide you with return instructions.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–010 business days.

Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately with photos of the item and packaging. We will arrange a replacement or full refund at no additional cost to you.