Refund policy
We accept returns within 30 days of the delivery date. To be eligible, items must be unused, in their original condition, and in original packaging.
To initiate a return, contact us at hello@thesmartpaws.shop with your order number and reason for return. We will provide return instructions within 1–2 business days.
NON-RETURNABLE ITEMS
- Items returned after 30 days
- Items that are used, damaged, or not in original packaging
- Final sale or clearance items
REFUNDS Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed within 5–7 business days to your original payment method.
Please note that original shipping costs are non-refundable.
EXCHANGES If you received a defective or damaged item, contact us within 7 days of delivery at hello@thesmartpaws.shop and we will arrange an exchange or replacement at no cost to you.
LOST OR DAMAGED PACKAGES If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue.
CONTACT US Smart Paws | hello@thesmartpaws.shop | +1 (240) 461-2492 45 Ridge Wood Dr, Hampton, VA 23666, United States