Refund policy
Smart Paws Return Policy
At Smart Paws, your pet's happiness is our priority. We stand behind every product we sell.
30-Day Return Window We accept returns within 30 days of delivery for items that are defective, damaged, or not as described. Simply contact us at [your email] and we'll make it right.
How to Start a Return Email us at [your email] with your order number and a photo of the item. We'll respond within 1-2 business days with next steps.
Refunds
- Defective or damaged items: full refund to original payment method
- Wrong size or change of mind: store credit issued within 3 business days
Non-Returnable Items
- Items marked as Final Sale
- Used or washed items
- Items returned after 30 days
Exchanges We're happy to help you find the right size or product. Contact us and we'll guide you to the best fit for your pet.