Shipping policy
Last updated: August 4, 2026
Smart Paws | hello@thesmartpaws.shop | +1 (240) 461-2492
PROCESSING TIME Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You will receive a confirmation email with tracking information once your order has shipped.
SHIPPING DESTINATIONS We currently ship to the United States only.
SHIPPING TIMES
- Standard Shipping: 7–15 business days
- Expedited Shipping: 5–10 business days
SHIPPING COSTS Shipping costs are calculated at checkout based on your location and selected shipping method.
ORDER TRACKING Once your order ships, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to update.
LOST OR DAMAGED PACKAGES If your order is lost or arrives damaged, please contact us within 7 days of the expected delivery date at hello@thesmartpaws.shop with your order number and photos of any damage.
FULFILLMENT & SHIPPING PARTNERS
Smart Paws partners with trusted fulfillment providers to deliver your orders. Products may ship directly from our fulfillment partners and may arrive in separate packages. All orders are shipped to your confirmed delivery address and backed by our customer satisfaction guarantee.
CONTACT US Smart Paws | hello@thesmartpaws.shop | +1 (240) 461-2492 45 Ridge Wood Dr, Hampton, VA 23666, United States